What is Quality Assurance?
Quality Assurance is industry’s standard of determining, verifying and assuring that a product or a company’s specific goals and services exceed the customer’s expectations. It considers production, service, development and design in its assessment. In short, the system works to eliminate mistakes through a process of regulation, including measuring the quality of products, services, materials, production and management components.
Definition of Quality:
The systematic and planned event or activity implemented in a within a certain system so that excellence for a service or product is fulfilled.
Definition of Assurance:
Bringing about and installing confidence; being certain or the act of being sure.
A good QA requires good communication and social skills, while independently acting and focusing on the company it is evaluating. They embrace the company with a non-heartless approach, and implement semantics, not just the “bottom line.”
The quality assurance team uses a popular tool commonly called PDCA (Plan, Do, Check, Act) to evaluate and determine excellence and provide improvement. It was founded by Dr. Edwards Deming, but its more popular name is the Deming Wheel, or Shewhart Cycle. It’s based on a method of science. The principle is, once a hypothesis is negated, beginning and implementing the cycle again will further extend knowledge, bringing about perfect output and operation within the company.
PDCA is an effective way of monitoring quality assurance. It scrutinizes the existing components, conditions and services within the company in order to improve revenue and working conditions, products and safety. It has been proven that this method is appropriate throughout the life of the service, ultimately increasing and improving upon efficiency.
{ 0 comments }
